Annual engagements over voice, messaging & video
Agents oncloud
Queries resolved by AI bots
Hours of call duration
Deflect the IVR call to a WhatsApp bot, take a chat conversation to a video call, or build a personalized IVR flow to take customers directly to the right agent, design different interaction journeys to deliver personalized experience, and resolve customer queries faster.
Give manual dialing work to smart dialers and save time spent waiting for the calls to be dialed, connected or answered. Maximize agent productivity with the right dialing algorithm.
Get visibility into your everyday agent-customer conversations on a single dashboard. Monitor agent productivity, ongoing call center activities, customer feedback, and more in a single view.
Leverage a highly scalable, reliable, and intelligent enterprise contact center solution that eliminates your dependency on telco providers and helps you build connected, omnichannel conversations throughout channels.
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Offer seamless omnichannel experience in your inbound and outbound call center from a single interface. From messaging apps like WhatsApp to various CRM/helpdesk software, integrate all your channels seamlessly into the contact center.
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Drive efficient large-scale communication in less time & resources. Record, schedule and broadcast your message to the masses in one go with voice broadcast.
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Optimize call success rates and enable personalized interactions with dialers. Dial strategically as per the contact’s past behavior, the time when they are most likely to pick up and equip agents with all the right details before they start the conversation.
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Drive faster resolution and a more tailored interaction with smart IVR. Pick from single and multi-level IVR to suit different use cases and create customized IVR flows with personalized messages.
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Gain insights, identify opportunities, and boost efficiency with detailed reports and dashboards. Stay up-to-date on your contact center performance with access to agent reports, call analytics, and customer conversations in one place.
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Increase customer loyalty, retention, and recurring revenue by prioritizing high-value customers. Transfer the calls to the most skilled agents and ensure they receive a personalized and fast customer experience with auto-call distribution.
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Resolve issues faster and take proactive actions. Observe ongoing activities on a real-time monitoring dashboard and swiftly address issues, provide instant feedback to agents, and make necessary adjustments to improve performance.
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Reduce hardware and maintenance costs and gain more agility. Use the phone system hosted on the cloud and efficiently add or remove phone lines, features, and services as you upscale or downscale.
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Boost contact center efficiency with the right data and workflows. Access and use relevant information from various data sources on a unified platform to improve business productivity and agility.
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Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time..
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Yes, Exotel contact center platforms are highly integrable with most CRMs, helpdesk software, messaging apps, and other business-critical tools. If you have a specific integration requirement, connect with our experts to assist you.
Exotel’s cloud contact centers provide real-time analytics, historical reporting, and agent analytics dashboards to constantly monitor agents’ work and performance and assist them. Want to explore the dashboard? Get the free demo
We implement the highest security measures to protect customer information, including voice log encryption, compliance with industry standards like ISO 27001:2013, PCI DSS, and data access controls.
Yes, our highly customizable IVR builder allows you to make your own IVR flow with different customization options. You don’t need a developer to build these flows, they are highly intuitive with drag-and-drop functionality.
View our pricing plans here. For custom solutions, get in touch with our experts here +91-8088-919-888 or write to us at hello@exotel.com
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