Q: How does Exotel's billing work?
A: Exotel operates on a prepaid model. You will need to make a minimum recharge of Rs. 6000 which is valid for 3 months ( i.e. the validity of the balance expires after 3 months).
This amount will be transferred as Exotel Credits which you can then use towards Base rentals & Usage charges.
If you run out of Exotel Credits during the validity period, you can always top-up your account with recharges starting at Rs. 1000.
Q: What is a Validity Recharge?
A: A validity recharge will extend the lifetime of your Exotel account by a fixed number of days.
They also come with Exotel Credits that you can use towards Base Rentals & Usage charges during the validity period. If you don't use up Exotel Credits during the validity period, they will expire.
Q: What is a Top-up?
A: When your Exotel Credit balance runs out, you can top-up or recharge your account, just like you would a prepaid mobile. Top-up vouchers starting at just Rs.1000!
Q: What form of payments do you accept?
A: We accept Credit Cards, Debit Cards, Net Banking and Cheques.
Q: What are Exotel Credits?
A: Exotel Credits are the currency you use inside Exotel towards Base Rentals & Usage charges. 1 Exotel Credit is equivalent to 1 Re of call or SMS value. These credits have a validity of a fixed number of days. If you don't use up Exotel Credits during the validity period, they will expire.
Q: What is a Smart App?
A: Smart Apps are the reason Exotel numbers are smart! A Smart App decides what Exotel does when a customer calls your number.
E.g.: The Zero App simply forwards all calls to an Employee or User who is available or take a voicemail if nobody picks up. You can install one Smart App per number.
Q: What is a Virtual Number?
A: Virtual Numbers support concurrent calls, call recording, sending SMSes and other features that normal numbers don't!
We host these numbers on our server and when a customer calls, we forward the call or take a voicemail, depending on which Smart App you have installed!
Q: Why do you charge for incoming calls?
A: When a customer calls your Smart Phone Number, an Exotel server picks up for you. If you have installed a Smart App that forwards the call to an employee's mobile or landline, Exotel will now make an outgoing call to your employee whether they're in the office or at home, while keeping the customer's call alive.
This is necessary to bring all the Smartness to your number. Because there are actually 2 calls involved for every incoming call, a nominal fee is levied.
Q: How do I close my account?
A: You can close your account anytime through the Exotel Inbox.