Exotel's pricing works in a prepaid model (like a prepaid SIM card)
Validity recharges come with Exotel credits that can be spent on rental and usage charges.
1. Validity Recharge Options
Rs.600090 days validity
6000 Exotel Credits
(Usage worth Rs. 6000)
Rs.12000180 days validity
12360 Exotel Credits
(Usage worth Rs. 12,360)
Rs.25000360 days validity
26250 Exotel Credits
(Usage worth Rs. 26,250)
If you only need to load up on credits and not validity, you can use our Top-up packs starting at Rs. 500.
Service tax (12.36%) is applicable and extra.
2. Use Exotel Credits on
BASE RENTALSThese have fixed recurring rental per day
CO-WORKERSCo-workers at Rs.6.67/Day
SMART APPSBasic Zero App - Free
Shout Out App - Free
IVR-Oak Tree App - Rs.10/Day
Missed Call Marketing App - Rs.7/Day
Cash on Delivery App - Rs.14/Day
Time based Call Routing App - Rs.14/Day
Missed Call + CRM - Rs.10/Day
App Builder - Rs.50/Day
See all Apps
Software charges from Rs. 16.6*
USAGE CHARGESThese charges are deducted based on usage
CALL RATESIncoming Call Outgoing Call STD Call (Outside Circle)
(For Toll Numbers and Toll-Free numbers, incoming call charges vary according to the circle and service provider)
SMS RATESIncoming Sms - 5 p/Sms
Promotional Sms - 18 p/Sms
Transactional Sms - 18 p/Sms
See bulk SMS pricing
If your existing phone number and your Business number
are in different circles, all call costs will increase by 35p*
Have some questions about pricing?
A: Exotel operates on a prepaid model. You will need to make a minimum recharge of Rs. 6000 which comes with a 3 month validity. This amount will be transferred as Exotel Credits which you can then use towards Base rentals & Usage charges. At the end of 3 months, You will need to do a validity recharge again within 7 days of validity expiration and any leftover credits will be carried forward.
If you run out of Exotel Credits during the validity period, you can always top-up your account with recharges starting at Rs. 500.Q: What are Exotel Credits?
A: Exotel Credits are the currency you use inside Exotel towards Base Rentals & Usage charges.
1 Exotel Credit is equivalent to 1 Rupee of call or SMS value. These credits have a validity of a fixed number of days. If you don't use up Exotel Credits during the validity period, they will expire unless carried forward with another validity recharge.Q: What is a Validity Recharge?
A: A validity recharge will extend the lifetime of your Exotel account by a fixed number of days.
They also come with Exotel Credits that you can use towards Base Rentals & Usage charges during the validity period. At the end of your validity period, you will need to do a validity recharge to keep using your Exotel Number and credits.Q: What is a Top-up?
A: When your Exotel Credit balance runs out, you can top-up or recharge your account either with or without validity pack, just like you would for a prepaid mobile. Top-up vouchers start at just Rs.500!
A: We accept Credit Cards, Debit Cards, Net Banking and Cheques.Q: What is a Smart App?
A: Smart Apps are the reason Exotel is a smart system! A Smart App decides what Exotel does when a customer calls your number.
E.g.: The Zero App simply forwards all calls to an Employee or User who is available or take a voicemail if nobody picks up. You can install one Smart App per number.Q: Why do you charge for incoming calls?
A: When a customer calls your Smart Phone Number, an Exotel server picks up for you. If you have installed a Smart App that forwards the call to an employee's mobile or landline, Exotel will now make an outgoing call to your employee whether they're in the office or at home, while keeping the customer's call alive.
This is necessary to bring all the Smartness to your number. Because there are actually 2 calls involved for every incoming call, a nominal fee is levied.Q: How do I close my account?
A: You can close your account anytime through the Exotel Inbox.