Exotel Customer Success Stories

A lot of businesses have put their faith on Exotel since our early days, and here are a few nuggets on our customers use Exotel to improve their business, bring efficiency to their operations, deliver awesome customer support and much more.

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redbus decreases response time to customers over voice & calls using Exotel API

redbus helps you buy bus tickets online in India, and we are helping them reach you faster using our product. Read on how the redbus team decided to use Exotel even with an existing call center solution.

Gharpay – Logistics and Payments

Gharpay is a doorstep cash payment network. They help businesses collect cash from their customers, and they have over 450+ clients in 2 years time. Read more about how Gharpay uses Exotel IVR to take daily order updates from their field executives in real-time

scripbox uses a single virtual phone number to receive calls and SMS

scripbox is a simple online tool which allows individuals to invest in mutual funds online via simple 4 basket options carefully selected by the scripbox team. Read on why the scripbox team decided to use Exotel.

Just Books and its 60 outlet retail stores manage internal team support & customer support with Exotel

Just Books provides passionate book readers an easy neighborhood store to visit and take books on read-basis just like a simple library. They currently use Exotel for 2 reasons and Subhash talks to us about both use-cases. Read on how Just Books uses a Toll Free Number for customer support and an internal land-line number for internal retail store support with Exotel.

Zivame – Online E-Commerce Retailer for Lingerie

Zivame is India’s largest online lingerie only store. Retailing premium and super-premium brands, Zivame provides a complete lingerie shopping solution. They pride themselves with a collection of lingerie suited to the needs of every Indian woman complete with world class styling. Read more about how Zivame uses Exotel to scale its support and Cash on Delivery verification problems.

Indian Entrepreneur teaching music uses voice-mail to not miss calls

Mr. Madhan and his wife are the real Indian Entrepreneurs of today, they teach young students music and dance in Chennai, and typically get a lot of calls, but have to focus on the teaching as well. They started utilizing Aircel Voice-mail, but since that stopped, they bumped into a better tool of ours to solve their problems and never miss calls. Come listen to a voice-mail left by Mr. Madhan for us explaining how he uses Exotel :)

International Academy of Computer Graphics(IACG) sets up a Cloud based Call Center for outbound calls

IACG (International Academy of Computer Graphics) is one of India’s 1st focused educational institutes playing a leading role in developing creative minds with training in computer graphics and animation design. Based out of Hyderabad, IACG plans to open many more institutes not only in India, but also across the world. See how IACG does a pay-per-use model with Exotel for the peak admissions season.

EduDisha – Providing a support system for students in Government schools in India

EduDisha is a section 25 non-profit company (NGO) with its registered office in New Delhi, India. It was founded by Pravesh Dudani and Ayush Bansal, and currently run 3 projects in the field of education.

Vision:
To empower and transform the Indian Education System through various scalable, sustainable, affordable high quality and technology enabled learning practices. Read more about how EduDisha used a Toll-Free Number via Exotel and helped connect 10,000 students across 22 schools and 3 states with career counselors.

Jagriti Yatra – 9000km train journey across India in 18 days by 450 young to-be-entrepreneurs

Jagriti Yatra is a special project and initiative that believes in inspiring many young Indian’s to take up Entrepreneurship as a career choice by providing them a unique journey to meet, interact with some of the best minds in the country, and using the medium of travel to instigate this drive.Read more about how Jagriti Yatra did some great ROI on their multiple different print media marketing campaigns using different virtual phone numbers.

Must See Inda – Domestic Packages Company, Largest Travel Information Repository in India

Must See India provides information for over 1,000 destinations across India. In past 5 years, it has emerged as the No. 1 travel information portal in India, recognised by popular travel research website Tnooz and comScore. Winner of Manthan South Asia Excellence Awards 2011, it helps more than 5 million people every month plan their travel. Nasscom selected it among top 50 startups in India and Times Travel Honours recognised it as one of the top 5 travel booking websites in India. See how Must See India is using Exotel across multiple ways, and how they speak about how extensible the product is for the company.

Groupon India – Big Daddy of Deals & E-Commerce

Groupon (formerly Crazeal) has one daily deal on the best things to do, see, eat, and buy across India. A part of GROUPON Inc. – the big daddy of deals on the internet – we are big on fun, but take our business very seriously at the same time. See how Groupon India runs a Virtual Call Center solution and more using Exotel.

Practo – Healthcare solutions for patients & doctors.

Practo – one of India’s fastest growing SaaS companies has a secret weapon at the back of its fantastic growth. It is their in built CRM and they call it the Epicenter. Practo has integrated Exotel with Epicenter to deliver a great experience to their end customers over Voice and Telephone. Read more about how Practo integrated their CRM/CMS system Epicenter with Exotel API and now deliver great customer support, sales & marketing in a single platform.

Printvenue optimizes human resources on Call Center with Exotel

Printvenue is one of Rocket Internet’s fastest growing E-Commerce companies in India, they sell items such as business cards, t-shirts, mugs, pens, stationery, calendars, personalized gifts, corporate gifts and more. Printvenue has scaled its support team using Exotel, and also optimized on how many resources to have utilizing call data and reporting + analytics. Read how Printvenue optimized its call center operations resources (HR) by analyzing the data from call reports using Exotel.

ApartmentADDA – Accounting Software Management System

ApartmentADDA is an easy to use Society Accounting & Management Software which helps management committees and apartment complex owners to run their society in an easy manner. It is great to see how uniquely a simple tool like SMS is being used to ease the lives of many living across India in apartments and complexes, see how.

Vidya Group uses Exotel to track and monitor all calls of their 3 institutes via a hosted IVR solution

Vidya Group of Institutes has 3 affiliated engineering colleges, and over 5000 students are present in these 3 colleges. It is a 15 year old education group and currently provides programs around MCA, Engineering, Management and also moving into teacher education. Learn how Vidya Group, Lords Institute of Engineering learnt to track their professor/teacher performances over calls using Exotel.

Cabs4Hire – Cab/Taxi provider uses Exotel for a Hosted Call Center Solution

Cabs4hire was founded in Dec 2010 with a vision of providing convenience to the customers in searching cabs for their travel. An online cab booking portal, Cabs4hire allows customers to compare the rates of cabs from various vendors at one platform Check out the video of Cabs4Hire CEO speak about how they use Exotel for a hosted call center solution for their cabs/taxi business.

Autowale – Dial-a-rickshaw service based out of Pune & Bangalore

Autowale provides 24*7 auto-rickshaw services to end consumers in Pune & Bangalore, and manages to get safe travel with reliable drivers at normal RTA rates. Autowale has a call center in Pune, and uses Exotel to manage transferring all their Bangalore calls to the Pune team. This helps them maintain a single call center rather than multiple operational units. See more below on their journey and how they utilize Exotel in a special way.

Toit, the brewpub uses Exotel to streamline it’s operations

Talk about coolest pubs in Bangalore and Toit tops the discussion. Variety of beers along with sumptuous food and good music is what makes Toit happening. See how Toit uses Exotel to manage reservations and streamline operations

Belita – Beauty Services at your doorstep

Belita to Beauty Industry is what Dominos is to Food – India’s first company to provide professional Beauty & Wellness services to women at their doorstep. The company started its operations in Sept’11 and serves an average of 1100 – 1250 customers each month. See how Belita uses Exotel for managing their appointments and tracking incoming leads