Downloadable resources

Cloud telephony in a nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.

Setting up a simple call centre

One of the most common questions we get asked by our customers is – how can i set up a simple call centre using Exotel? Also, is cloud telephony my best bet? What are my other options? How long will it take and how much does it cost? We have answered all of these questions in detail in this ebook.

Tools for early stage startups

When you’re running an early-stage startup, the important problems need to get solved first. The only way to not get bogged down by everyday tasks is to be as efficient as possible. And this means, using the best tools available to bring sanity to your operations and to your day. In this ebook, we tell you about some of our best hacks, biggest failures and what we learned in the process.

Hiring for startups

It took us about 2 years to grow from a team of 4 to 40 people. And during this journey, we met some of the best people in the industry and learned a lot about hiring for early stage startups. This ebook is a collection of our learnings. It includes some specific tips and tricks that worked for us during those 2 years.

Safeguarding customer privacy – Number masking

Mobile numbers have become a person’s online identity. This is the reason why people’s phone numbers get passed around like candy. The onus is on businesses to ensure that the privacy of their customers is protected. And Exotel helps them do just that. With our number masking solution, you can connect customers and agents/drivers/delivery personnel without revealing phone numbers. This whitepaper gives you details why this is necessary.

Cloud telephony for marketplaces

Cloud telephony is tailor-made to help marketplace businesses. With marketplaces that connect buyers and sellers, a phone call is a very important bridge. This bridge is the way most marketplaces are able to monetize their business. This whitepaper tells you how a marketplace can take the guesswork out of their calls and work with metrics that make sense.

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