Inside Exotel

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A few days ago, there was yet another article about a delivery boy harassing a girl. This time, he decided to circulate her number on a WhatsApp group as a sex worker. A while ago, it was another woman who left the city not able to withstand harassment from another delivery boy. When that fleeting moment’s shudder passes, we forget about it, and the incident becomes old news. There are a two main reasons why this...

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The e-commerce industry is growing at a rapid pace in India. According to a Morgan Stanley report, Indian e-commerce industry has grown 68% in the last 3 years, and this is expected to improve over the next 3 years as well.For the e-commerce industry to grow at this pace, they will need to be backed by strong logistics partners right from the warehousing to delivery to return management. Since the logistics players are the face...

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“I don’t need a hard disk in my computer if I can get to the server faster… carrying around these non-connected computers is byzantine by comparison.” – Steve Jobs Cloud technology has been a godsend to businesses in ways more than one. With its distinct business advantages, cloud telephony has forever changed how we view business efficiency. Some critical advantages are low costs, convenient usage plans, lack of need for extensive in-house IT staff teams, better...

Get started with Sales

Zara was the latest addition to our sales team. Straight out of college, confident, smart and all set to conquer the world. Her attitude is what let us know that she was right for the job.She spent 3 days with the product and the sales team and boy, was she thorough! The next step was to put her on calls, and get her to speak to some customers.She spent a month talking to our customers....

saas sales

I joined Exotel from a sales outsourcing company. Oh, yes, it is a real thing. I worked for companies that outsourced their leads to us. We had to talk to their customers and sell the product/service. When I joined Exotel, it was like a whole new world for me. I felt like I was learning to climb a mountain here. And I'm afraid of heights. So, you can imagine my plight.Where I came from, the...

Blog

As of April 20th, 2016, Exotel is four years and 10 months old as an organisation. In the start-up investor jargon, Exotel is a VC-funded, high-growth start-up. Our home-grown on-demand cloud telephony services, powers over 1000 businesses of all sizes and shapes.Now, if that’s a lot to take in in one go, welcome to the startup world. This sense of overwhelm is the reason employees and entrepreneurs alike find it fascinating.  The la-la-land of startups Entrepreneurs are...

talking to customers

“Neat Meats” is an e-commerce startup that promises to deliver fresh meat at the customer’s doorstep.No doubt it is a challenging space.For one, customers are hugely sensitive to the hygiene factor. Next, it is a time-sensitive purchase.As one of their curious customers, here’s a short account of my experience with Neat Meats.One of the first things I noticed about their online presence is their website. It totally lives up to its fresh and clean image....

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How many times have we seen this? A product with great design, clean lines, super finish – we are almost compelled to try it. But, no sooner have we tried it than we know the product falls flat on its face. How? Why?Somewhere along the way, the product team seems to have lost sight of the vision that the product needs to be used by the target audience- and used with ease. Recently, HelpScout released an...

exotel southeast asia expansion

திரைகடல் ஓடியும் திரவியம் தேடு   “Go forth riding the waves and seek fortune” - is the rhyme of the ancient Indian mariner. For centuries, the spice islands of the far east were a source of adventure and inspiration to the mariners of the yore. Some of us grew up hearing tales of the jewelled wicket gates of Srivijaya, the splendour of the bathing ghats of Sumatra and were filled with the fascination of these fabled lands.Different times, different...

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Terrace talks for us, has always been about learning something new & interesting. We’ve had people from all walks of life, giving us the opportunity to listen to their wonderful experiences. At last week’s Terrace Talks, Sabbah Haji too brought us a very enterprising story. Within the hour that she spent with us, she took us through the journey of Haji Public School - where it was and where it stands today.Sabbah Haji grew up...