Customer Success Stories

From supporting a simple call centre with 5 agents to connecting ten of thousands of cab drivers with customers, we work with growing businesses of all shapes and sizes. Our aim is to help the startups we work with improve their operational efficiency, build better processes, deliver brilliant customer support and most of all, have happy agents! Here are a few of our clients who’ve shared their cloud telephony success story with us.

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redBus uses Exotel’s APIs to automate cancellations over IVR
Read on to understand how redBus saves over INR 3 million every year through automation using Exotel

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Practo uses Exotel to integrate calls with their CRM
Read more about how our APIs made it easy for them to do this integration.

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Toit uses Exotel to automated the reservation process

Read about how Toit automates repetitive tasks to improve the customer facing team’s productivity

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Gharpay – Logistics and Payments
Read more about how Gharpay uses Exotel to take payment updates via IVR from their field executives in real-time

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JustBooks and its 60 outlet retail stores manage internal team support & customer support with Exotel
Read on how JustBooks to improve customer and agent experience.

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International Academy of Computer Graphics (IACG) set up a cloud based call center for outbound calls
Read more about how IACG uses Exotel to scale call centre for support and outbound calls.
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Nearbuy – The largest pool of Deals & E-Commerce
See how Nearbuy runs a Virtual Call Center solution and more using Exotel.

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Apartment ADDA – Accounting Software Management System
A simple tool like SMS is used to ease the lives of many living across India in apartments and complexes, see how.

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Ola implements number masking using Exotel
Read on to learn how Ola uses Exotel to boost customer trust & for driver training

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Babajob makes it simple for job seekers to find jobs using Exotel
Babajob manages 4.5 million users with a small team using Exotel. Read more

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Amnesty uses Exotel to garner support for its campaigns
See how Amnesty uses Exotel to reach millions of supporters.

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Indian Entrepreneur teaching music uses voicemail to not miss calls
Read about how Exotel works effectively even for a home entrepreneur

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Exotel supports Jagriti Yatra
Read more about how Jagriti Yatra was able to measure it’s marketing ROI with Exotel.

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Autowale – Dial-a-rickshaw service based out of Pune & Bangalore
See more below on their journey and how they utilize Exotel.

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Scripbox uses Exotel to provide their customers a seamless support experience
This is how Scripbox uses Exotel to track and improve customer call quality.

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Zivame uses Exotel to cut COD losses
Cancellation of COD orders is a big source of loss. Exotel helps Zivame reduce this. Read more.

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Urban Ladder Uses Exotel to improve the customer experience
Read how Exotel helps Urban Ladder’s employees to work remotely.

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[Video] Must See India uses Exotel to monitor their product uptimes
See how Must See India has integrated Exotel with their product in multiple ways.

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Printvenue optimizes call centre resources with Exotel
Read how Printvenue optimized its call center operations resources (HR) by analyzing the data from call reports using Exotel.

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Cabs4Hire – Cab/Taxi provider uses Exotel for a Hosted Call Center Solution
[Video] Cabs4Hire speaks about how they use Exotel has helped their business grow.

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Belita – Beauty Services at your doorstep
See how Belita uses Exotel for managing their appointments and tracking incoming leads
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