MONITOR AGENT QUALITY
CRM & HELPDESK INTEGRATION
When your business runs on phone calls, you can not have downtimes. We have an uptime of 99.94% – the best in the business.
Make sure your agents have all the information they need before they talk to a customer and reduce call handling time.
Your CRM, Helpdesk and your phone system can all be in sync now. No more scattered customer information.
Use simple to set up features like Multilevel IVR, automated call routing, etc. to boost your company’s image.
When can I go live once I sign up for Exotel’s call center software?
Our call center software solution has been developed keeping in mind all our customers. It is important for our customers to be able to get set up and started at the earliest. Our call center solution can be setup under 15 minutes. Your Exotel account comes with a trial period. Once you finish testing the software, you can go ahead and use it right away.
How many agents does Exotel’s call center software support?
Exotel’s call center solution can easily support 5 to 500 agents. We also take care of your infrastructure as your grow. So, leave the setup to us. You can just grow as your business demands. We power over 3 million customer calls every single day.
Are these calls recorded by default?
All calls on Exotel’s cloud telephony service are recorded regardless of plan you choose. These calls can be used for quality checks and agent training. They are an indispensable resource.
Are the recorded calls secure?
Our data is stored in secure data centers. We take our customers security and safety very seriously. If you have any specific questions about the security of your data, please reach out to us at 8088-919-888
Is the system able to capture relevant data and does it have in-built data analytics?
Yes, business decisions are never taken on a hunch. You can get aggregate data as well agent-wise and group-wise data on Exotel
Can I integrate Exotel’s cloud contact center software with 3rd party applications?
We have robust Rest APIs that allow you to integrate call data with your CRM or Helpdesk or any app you may build.
What is a cloud call center software? How do I know if my business needs one?
A cloud call center software allows you to handle customer calls without having to set up any infrastructure or buy any hardware. For the Indian market, the cloud call center solution makes a lot of sense. Especially for startups. You can concentrate exclusively on your core business without having to worry about your customer communication infrastructure. It is also smarter to work with a cloud solution because it is easier on your pocket. Your business needs a cloud software solution if you interact with customers on a regular basis over calls or SMS.
What are the features of a cloud call center software in India?
A cloud call center will allow you to answer customer calls. You can play them an IVR greeting, route calls to the right team, track call analytics, add or remove agents on the go, use our call APIs to automate and integrate it in the apps you build.