Due to the fact that Exotel is a cloud telephony solution we spent zero on developing an infrastructure and even with a large variety of solutions that Exotel has to offer, it was pretty easy to configure.
Exotel has helped our Travel Deals team a lot & Ankur Sarwagi who heads the vertical has loved the solution. The Travel deals team can now understand the customers, solve their pain points, and can keep a tab on this vertical
Nearbuy needed two things:
Since Nearbuy gets multiple deals in a day, to manually send out texts would take a massive amount of time. Therefore, they needed a solution that would help avoid manual labour.
To combat this issue, Nearbuy decided to use Exotel to send automated SMSes to their clients & merchants.
As mentioned earlier, manually sending texts is a time consuming and a rather mundane job. This automation made the job of the Nearbuy employees ten times faster and easier. This also helped ensure that no service booking went untracked.
Nearbuy has clients and merchants from all over the country. They, therefore, get calls from all over the country. When Nearbuy (then Groupon India) started operations, they needed:
Setting up a virtual contact centre using Exotel was a simple solution to this problem. The best part about using Exotel was: