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Exotel helps you track all your call details with your customers and this happens once the call is completed, but what if you had the ability to know your customer before he/she calls?

Imagine being notified who is calling you before you pick up the phone! We just recently got this feature released and it is helping us a lot. If your number & name is stored in the Exotel addressbook, then typically our team is able to identify you before the call and say Hi Vijay, before Vijay has to identify himself to you.

See the image below to understand. The right hand side pop-up will come automatically when the caller is dialing in and when the call successfully completes or disconnects.

All you need to do now is keep your Address Book updated and you can read more on that.

Let us know how you go onto wow your customers by spooking them with their name and other details linked to your CRM as well if needed via our API integration.

AUTHOR: Vijay Sharma

Vijay Sharma, Co-founder at Exotel, is known for his extremely driven, straightforward and tactful nature. A hustler at heart and an excellent recruiter by profession, Vijay is the perfect blend of hard work and fun.

26 Comments
  • Nice feature provided the dashboard is also open while attending the call

    December 31, 2012
  • Nice feature provided the dashboard is also open while attending the call

    December 31, 2012
  • monikagunalan

    RT @Exotel: Know Your Customer: Exotel helps you track who is calling you before you pick up the call! http://t.co/DKufeMi4

    December 31, 2012
  • monikagunalan

    RT @Exotel: Know Your Customer: Exotel helps you track who is calling you before you pick up the call! http://t.co/DKufeMi4

    December 31, 2012
  • RT @Exotel: Know Your Customer: Exotel helps you track who is calling you before you pick up the call! http://t.co/DKufeMi4

    December 31, 2012
  • RT @Exotel: Know Your Customer: Exotel helps you track who is calling you before you pick up the call! http://t.co/DKufeMi4

    December 31, 2012
  • RT @Exotel: Know Your Customer: Exotel helps you track who is calling you before you pick up the call! http://t.co/DKufeMi4

    December 31, 2012
  • RT @Exotel: Know Your Customer: Exotel helps you track who is calling you before you pick up the call! http://t.co/DKufeMi4

    December 31, 2012
  • RT @Exotel: Know Your Customer: Exotel helps you track who is calling you before you pick up the call! http://t.co/DKufeMi4

    December 31, 2012
  • RT @Exotel: Know Your Customer: Exotel helps you track who is calling you before you pick up the call! http://t.co/DKufeMi4

    December 31, 2012
  • . @santoshpanda Thanks to @ckailash 🙂 , and we released the blog post on it today – http://t.co/qKKulTAz cc @vijaysw , glad you love it!

    December 31, 2012
  • . @santoshpanda Thanks to @ckailash 🙂 , and we released the blog post on it today – http://t.co/qKKulTAz cc @vijaysw , glad you love it!

    December 31, 2012
  • RT @Exotel: . @santoshpanda Thanks to @ckailash 🙂 , and we released the blog post on it today – http://t.co/qKKulTAz cc @vijaysw , glad you love it!

    December 31, 2012
  • RT @Exotel: . @santoshpanda Thanks to @ckailash 🙂 , and we released the blog post on it today – http://t.co/qKKulTAz cc @vijaysw , glad you love it!

    December 31, 2012
  • RT @Exotel: Know Your Customer: Exotel helps you track who is calling you before you pick up the call! http://t.co/DKufeMi4

    December 31, 2012
  • RT @Exotel: Know Your Customer: Exotel helps you track who is calling you before you pick up the call! http://t.co/DKufeMi4

    December 31, 2012
  • RT @Exotel: Know Your Customer: Exotel helps you track who is calling you before you pick up the call! http://t.co/DKufeMi4

    December 31, 2012
  • RT @Exotel: Know Your Customer: Exotel helps you track who is calling you before you pick up the call! http://t.co/DKufeMi4

    December 31, 2012
  • RT @Exotel: . @santoshpanda Thanks to @ckailash 🙂 , and we released the blog post on it today – http://t.co/qKKulTAz cc @vijaysw , glad you love it!

    December 31, 2012
  • RT @Exotel: . @santoshpanda Thanks to @ckailash 🙂 , and we released the blog post on it today – http://t.co/qKKulTAz cc @vijaysw , glad you love it!

    December 31, 2012
  • Is this facility available on Android App?

    January 7, 2013
    • Vijay Sharma

      Not yet Subodh, but in the pipeline soon, Thanks for asking! , We will update you once it is.

      January 7, 2013
  • Is this facility available on Android App?

    January 7, 2013

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