What using a virtual PBX system truly mean for a business


Traditionally, businesses used EPABX systems for their communication needs. With cloud telephony entering the ballgame, businesses have now changed the way they communicate. Like everything else, communication too has also moved to the cloud. Using a virtual PBX system has now become a common phenomenon. So what does using a virtual PBX system truly mean for your business? Let’s first delve into the specifics of what a virtual PBX system truly is.

What is a virtual PBX system?

A virtual PBX system is an EPABX system that is hosted on the cloud. What this essentially means is that instead of having a physical line or a hardware set up, your phone system is set up on the cloud. Typically, a virtual EPABX system is built, hosted and managed by a third-party service provider such as Exotel.

How is it different from a normal PBX

A traditional EPABX system differs vastly from the virtual PBX system we see today. Click here to see some of the main differences between the traditional and virtual PBX systems.

Why should you use one?

A virtual PBX system is widely used for various reasons, some of which have been listed below:

– Easy to set up:

Setting up a virtual PBX system is a simple process. Once the software is purchased, the setup can be done in under 30 minutes. In addition to this, you can set up a simple call flow within 5 minutes and start using the software immediately.

-Low Investment:

Installing physical phone lines requires a huge amount of capital investment. While this works for large companies with a smooth cash flow, medium and small companies may find this an expensive solution. With virtual phone systems, there is no need for a company to have their own infrastructure set up. All of this is taken care of by the company providing the software. All you have to do is purchase the software, get set up and begin using it, thereby reducing the CAPEX drastically.

-No IT professional needed:

With a virtual PBX system, the maintenance of the software is taken care of by the software provider. There is no need to keep an in-house IT professional to handle any software related issues.


With businesses growing tremendously, the functioning of businesses has also changed drastically over the last decade or so. People no longer work out of the 4 walls of the office, especially in relatively smaller companies. Having a virtual PBX has now made it possible for teams sitting in different regions to work without any hindrances.

-In-depth reporting:

With a virtual PBX, getting in-depth call details and reports has now become a piece of cake. With just a click of a button, you can now know how productive your agents are, decipher call patterns, and a whole lot more. In-depth reporting not only helps gauge your current team performance but also helps chart out a plan for the future.

-Tracking made easy:

With the traditional EPABX system, call tracking can only be done within the 4 walls of the office. A virtual PBX system now allows you to track all calls, irrespective of where they are made from. It’s easy to access any call recording within a matter of seconds from any internet enabled location.

How much does it cost?

A traditional EPABX requires a large amount of investment due to the vast amount of infrastructural needs. This by itself is the biggest cost in setting up a traditional EPABX system. While large companies can easily afford this, startups and mid-sized firms may find that they have to block a huge amount of capital that they could divert elsewhere.

A virtual PBX helps overcome these hindrances. The best part about using a virtual PBX is that it costs significantly less than a traditional PBX system. To know more about how the pricing of a virtual PBX system such as Exotel works, click here .

Power your business with a virtual PBX system