Customer Success Stories – Travel & Transport

Travel & Transport

Travel & Transport operating companies:
Transportation is a very real problem in India. With less than perfect public transport systems and increasing traffic on our roads, getting from point A to point B has become a source of trouble for a lot of folks. Cab aggregators like Ola, Uber and Taxi4Sure are aiming to solve this very real problem by giving people an alternate method of travel that is cost-effective, safe and hassle-free.
Out of all the issues that the cab aggregators are solving, safety is probably the most important. Using features like number masking (disguising the customer’s number) to ensure their privacy, companies like Ola & Uber are making it a no-brainer for people to use them for their everyday commute.
A couple of articles in the press about Ola & Uber’s number masking feature – here and here.
Travelling is another universally loved activity. Most of the Indian consumers like to call and speak with their agencies/consultants, and especially when they are spending a lot of time and money to have a great time with their special one’s, it requires that companies provide great support and this happens over Voice/Calls & SMS.
Exotel fits in perfectly for a lot of such companies and these range from Tour Operators, Online Travel Portals, Radio Taxis, Cab Aggregators & Transport providing companies and more.
Do see some of our customer success stories below:


Olacabs mobile applications voice interactions between drivers & customers via Exotel
Olacabs have a great mobile application which gives you real time tracking and booking opportunity on your android or iPhone and this is supported by our voice technology.


Autowale – Dial-a-rickshaw service based out of Pune & Bangalore and use Exotel to have 1 call center
Autowale provides 24*7 auto-rickshaw services to end consumers in Pune & Bangalore, and manages to get safe travel with reliable drivers at normal RTA rates. Autowale has a call center in Pune, and uses Exotel to manage transferring all their Bangalore calls to the Pune team. This helps them maintain a single call center rather than multiple operational units.


redBus uses Exotel to improve call center response time to customers over calls & voice.
Redbus helps travelers book bus tickets online, and they do roughly over 20,000+ tickets a day, and are scaling. They need to improve operations consistently to provide great customer support and hence are focussing on improving those aspects always.


Cabs4Hire – Cab/Taxi provider uses Exotel for a Hosted Call Center Solution
Cabs4hire was founded in Dec 2010 with a vision of providing convenience to the customers in searching cabs for their travel. An online cab booking portal, Cabs4hire allows customers to compare the rates of cabs from various vendors at one platform


Sharedcab uses Exotel platform and JustDial app integration for low cost automation
Sharedcab takes an advantage over it’s competitors by having low cost automation in their call center processes by utilizing Exotel.


Must See India – Domestic Packages Company, Largest Travel Information Repository in India
Must See India provides information for over 1,000 destinations across India. In past 5 years, it has emerged as the No. 1 travel information portal in India, recognised by popular travel research website Tnooz and comScore. Winner of Manthan South Asia Excellence Awards 2011, it helps more than 5 million people every month plan their travel. Nasscom selected it among top 50 startups in India and Times Travel Honours recognised it as one of the top 5 travel booking websites in India.
Start your Free Trial Now!

Call for enquiries:

+91 8088-919-888