Customer Success Stories – Logistics

Logistics & Collections – IVR, SMS, Real-Time Data Collection

Exotel serving businesses in the Logistics Industry:
Logistics, Delivery & Collections companies in India have a lot of problems in collecting real-time data via their field executives. ERP/CRM systems are unable to track and improve efficiency real-time to update their customers on the collections, orders, deliveries and parcels being shipped or delivered across India.
Using Exotel and a Cloud Telephony solution your agents/field executives can make & receive calls on their mobile phones and also update real-time status of the shipments via an easy to use IVR + SMS solution. This can be integrated into your existing CRM as well using our API.
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Gharpay uses Exotel IVR to take daily order updates from their field executives in real-time

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