Customer Success Stories – Food and Beverage

Food and Beverage (F&B): Restaurants, Food Chains and Hotels use Exotel

Powering the Food and Beverage industry (F&B) via Cloud Telephony in India
If you have called a restaurant to make a reservation or order home delivery or make an enquiry, chances are, you have encountered a cloud telephony powered restaurant number. With Exotel, usages such as making a reservation, confirming an order or conveying the delivery time estimation via SMS are a breeze to implement with our APIs.
If a restaurant has multiple outlets, it’s also very simple to set up an IVR that lets you divert calls to different outlets depending upon the caller’s choice. Few typical ways restaurants use our business phone system:

  1. Diverting call to one of the outlets of the restaurant depending upon user choice.
  2. Order confirmation SMS.
  3. Delivery confirmation SMS.

Here are some Exotel success stories from restaurants that use us:

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Toit – The Brew Pub in Indranagar, Bangalore
Talk about coolest pubs in Bangalore and Toit tops the discussion. Variety of beers along with sumptuous food and good music is what makes Toit happening

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Box8 uses Exotel to never miss a customer call
Box8, one of Mumbai’s fastest growing fast food chains, uses Exotel to never miss a customer call across its 16 outlets in and around Mumbai. They use the custom app builder to build different call flows for various outlets.
neat-meatsNeat Meats uses Exotel to handle customer calls efficiently
Neat Meats is an online platform that delivers fresh cut, hygienic, tasty meat to the doorstep of their customers at affordable prices. They use Exotel’s cloud telephony to handle their calls more efficiently
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