Using Exotel to communicate with their customers every day
Scripbox was looking for a solution that would allow them to use a single number for their customers to reach their operations or support team. They also needed to track and analyse calls between their teams and their customers.
It was also imperative that the phone system could be set up instantly and scaled as the team and the call volumes grew.
When we look at service providers, our thought process is, who is going to be there with us in the journey for the longest, and that’s we chose Exotel. Using Exotel has been always simple for us, but what it enables us to do is essential.
Sanjiv Singhal, COO, Scripbox.
Exotel provided the perfect solution
They (Exotel) have been an integral part of Scripbox’s journey so far. Their turnaround time is very quick and they support us seamlessly with our contact centre operations.