Customer Success Stories – E-commerce

E-Commerce – Manage Calls, SMS, IVR on the Cloud

E-Commerce and Exotel a perfect match:

Exotel has found a great product fit with a lot of young e-Commerce companies that want to scale their operations in an effective manner. Many companies have scaled their support & operations using our cloud telephony platform.
We help e-Commerce companies remove the capital expenditure (CAPEX) involved in setting up expensive solutions like EPABX systems, lease lines and also save time on operator interactions. Scaling based on usage and operations makes it easy for companies to grow at their own run rate.

Benefits of using Exotel for e-commerce startups:

  1. Manage Incoming & Outgoing Calls.
  2. Professional IVR & Call Routing between teams.
  3. API Integration into CRM.
  4. Automatic COD verification via IVR/Missed Calls.
  5. SMS – Transactional & Promotional.
  6. Call Recording/Data & Analytics.
  7. Real-time delivery updates

Here are some success stories of e-commerce startups who have used Exotel to make their customer communication more efficient.


Read more about how Zivame uses Exotel to cut their COD losses.


Read how Nandini and team are to support remote working for the customer support team using Exotel.

See how Nearbuy runs a Virtual Call Center solution using Exotel.


See how Printvenue uses Exotel for HR operations.

Call for enquiries:

+91 8088-919-888