Customer Satisfaction is the top goal for every business. The key criterion in achieving this is timely transfer of information. Call Centres typically assist you in achieving this. After looking across various sources available in the web, I came up with the following top 10 players in this field:
- Genpact Ltd
- WNS Global Services
- 3i Infoctech
- TCS BPO
- IBM Daksh
- 24/7 Customer Pvt Ltd
- Aegis Ltd
- Infosys BPO
- Firstsource Solutions
- Wipro BPO
Almost all of these enterprises have their operational centres across globe and are listed in NASSCOM. You can expect services like Customer Care, Technical & Product Support, Acquisition & Sales etc. Being an MNC the typical charges of their services is also pretty high in accordance to global standards.
Wondering why the prices towering? If you had a chance to look at movie named Outsource you may get an idea. Although it’s more of a pun but there are resource required for especially for training.
After reading all though this you may wonder is there any other solution? What if I do not have so much to money expend? To your surprise there is. Read on.
Welcome to the world of cloud. With the advent of technology like cloud telephony, there are service providers (like us) which may provide solutions at much cheaper cost. The features which are offered can help you to have a call centre of your own. You can have a single for your business; map this number to multiple tele-callers at your end; have an IVR routing facility. In addition you can have other useful facilities like call conferencing, call recording helping you to be more efficient. With API integrations your existing set-up will not go in unused. With all of this you can have a direct control of the proceedings and provide higher level of customer satisfaction, thereby increasing your business. Remember, customer is the King and you can’t ignore them.