toll free numbers in india

Many a times we at Exotel get a ton of questions coming across and asking what type of numbers are available in India and our answer is:

 

1-800-Toll-Free-Number

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1. Mobile Numbers

2. Toll Free Numbers

3. Landline Numbers

4. Short & Long Code for SMS’s

Mostly people are gazumped by how Toll Free numbers work and hence wanted to break a few basic myths:

1. In India it is normally a 1-800 series number (can be other numbers as well like 000800 starting) which can be dialed by anyone across the country and the person dialing the number is NOT charged.

2. The company that owns the Toll Free number has to then bear the charges of that no-call cost for the end-customer and has to pay an extra premium per call.

3. You can only RECEIVE Incoming calls on the Toll-Free Number, this can be diverted and forwarded the way you want using us (shameless marketing 🙂 ). No dialing out from the Toll-Free number. <Many aren’t aware of this>

4. No SMS’s are possible on the Toll-Free number, and the sender ID on SMS’s are typically anyway from a 6 character sender ID for Transactional or a random digit series for Promotional unless you have taken a Long/Short code.

Who should take a Toll-Free number?

Typically Businesses which are slightly large (not SME’s), can spend an extra amount of money on each call to make their end customers feel that they are valued. It is more an emotional + comforting style of marketing & branding (soft power types) to make the end consumer value their time and MONEY. You would make it a central number for 1 campaign or all your queries depends on the business.

Hope this was helpful – if you have any other questions – feel free to post it here – we reply very quickly.

AUTHOR: Vijay Sharma

Vijay Sharma, Co-founder at Exotel, is known for his extremely driven, straightforward and tactful nature. A hustler at heart and an excellent recruiter by profession, Vijay is the perfect blend of hard work and fun.

31 Comments
  • Breaking a few myths behind Toll Free Numbers – http://t.co/gqCN73cM

    August 16, 2012
  • Breaking a few myths behind Toll Free Numbers – http://t.co/gqCN73cM

    August 16, 2012
  • RT @Exotel: Breaking a few myths behind Toll Free Numbers – http://t.co/gqCN73cM

    August 16, 2012
  • RT @Exotel: Breaking a few myths behind Toll Free Numbers – http://t.co/gqCN73cM

    August 16, 2012
  • RT @Exotel: Breaking a few myths behind Toll Free Numbers – http://t.co/gqCN73cM

    August 16, 2012
  • RT @Exotel: Breaking a few myths behind Toll Free Numbers – http://t.co/gqCN73cM

    August 16, 2012
  • RT @Exotel: Breaking a few myths behind Toll Free Numbers – http://t.co/gqCN73cM

    August 16, 2012
  • RT @Exotel: Breaking a few myths behind Toll Free Numbers – http://t.co/gqCN73cM

    August 16, 2012
  • Aravind

    That’s really informative..Thank you for sharing and keep doing it…Great going Exotel 🙂

    August 16, 2012
    • Vijay Sharma

      Thanks Aravind 🙂

      August 16, 2012
  • Aravind

    That’s really informative..Thank you for sharing and keep doing it…Great going Exotel 🙂

    August 16, 2012
  • Great post on toll free numbers in India #Exotel http://t.co/09EttvRx

    August 16, 2012
  • Great post on toll free numbers in India #Exotel http://t.co/09EttvRx

    August 16, 2012
  • RT @barathshankar: Great post on toll free numbers in India #Exotel http://t.co/09EttvRx

    August 16, 2012
  • RT @barathshankar: Great post on toll free numbers in India #Exotel http://t.co/09EttvRx

    August 16, 2012
  • bala

    Is it expensive to own a toll free num?

    August 16, 2012
    • Vijay Sharma

      Hey Bala – they are definitely more expensive typically around Rs. 1.50/min more than normal call rates and roughly around Rs. 3000-5000 more monthly rental than a normal number. But sometimes its worth it. Depends on the company and their needs and wants.

      August 16, 2012
  • bala

    Is it expensive to own a toll free num?

    August 16, 2012
  • All your questions answered on Toll-Free Numbers – and you can ask more 🙂 , check the comments section – http://t.co/gqCN73cM

    August 16, 2012
  • All your questions answered on Toll-Free Numbers – and you can ask more 🙂 , check the comments section – http://t.co/gqCN73cM

    August 16, 2012
  • RT @Exotel: Breaking a few myths behind Toll Free Numbers – http://t.co/gqCN73cM

    August 19, 2012
  • RT @Exotel: Breaking a few myths behind Toll Free Numbers – http://t.co/gqCN73cM

    August 19, 2012
  • Brigitte

    Having toll free numbers helps every business in terms accessibility and customer service. You can use your toll free numbers for teleconferencing and call routing. The information you got there is really good. Keep it up! =D

    August 26, 2012
  • Brigitte

    Having toll free numbers helps every business in terms accessibility and customer service. You can use your toll free numbers for teleconferencing and call routing. The information you got there is really good. Keep it up! =D

    August 26, 2012
  • Anuj Patil

    Sir can a SMS be made Toll-free in which senders are not charged……
    If then where
    f not, any other solution

    May 3, 2014
  • Anuj Patil

    Sir can a SMS be made Toll-free in which senders are not charged……
    If then where
    f not, any other solution

    May 3, 2014
  • Pawan Kumar

    Toll free number allows customers to contact with companies at no cost. Customers don’t have to pay for call. Toll free number is used as a marketing tool to promote business. It gives a national presence to your business.

    December 8, 2014
  • Pawan Kumar

    Toll free number allows customers to contact with companies at no cost. Customers don’t have to pay for call. Toll free number is used as a marketing tool to promote business. It gives a national presence to your business.

    December 8, 2014

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