We have been locking ourselves up recently to get back and get our product even more awesome, so we over the next week or two will have a lot of updates.

Starting with Search!

From now any Exotel user/agent can login to their account and be able to search for all calls & SMS related by:

1. Name of Agent/User (Employee) or Caller/Called (Customer)

2. Phone Number

How can this help? 

A customer calls and you want to know when did he/she call before? What was the conversation about? Which date, How many times has he/she been disgruntled? Who in your team spoke last to him/her. All this information will be awesomely valuable so you can resolve and provide even better customer service.

Hope you make use of this feature and let us know if you have any feedback.

If you want to sign up for Exotel for free – click here

AUTHOR: Vijay Sharma

Vijay Sharma, Co-founder at Exotel, is known for his extremely driven, straightforward and tactful nature. A hustler at heart and an excellent recruiter by profession, Vijay is the perfect blend of hard work and fun.

16 Comments
  • Balachandra Maddina

    Balachandra Maddina liked this on Facebook.

    December 22, 2012
  • Balachandra Maddina

    Balachandra Maddina liked this on Facebook.

    December 22, 2012
  • Sakthivel Chinnannan

    Sakthivel Chinnannan liked this on Facebook.

    December 22, 2012
  • Sakthivel Chinnannan

    Sakthivel Chinnannan liked this on Facebook.

    December 22, 2012
  • RT @Exotel: Search Introduced in Exotel : by phone number or name http://t.co/JwB9y9Pz

    December 22, 2012
  • RT @Exotel: Search Introduced in Exotel : by phone number or name http://t.co/JwB9y9Pz

    December 22, 2012
  • Tech team @Exotel cracking it – and this is just the start – SEARCH your caller by name or number http://t.co/v8Db9vQN

    December 22, 2012
  • Tech team @Exotel cracking it – and this is just the start – SEARCH your caller by name or number http://t.co/v8Db9vQN

    December 22, 2012
  • RT @vijaysw: Tech team @Exotel cracking it – and this is just the start – SEARCH your caller by name or number http://t.co/v8Db9vQN

    December 22, 2012
  • RT @vijaysw: Tech team @Exotel cracking it – and this is just the start – SEARCH your caller by name or number http://t.co/v8Db9vQN

    December 22, 2012
  • Deepak Panigrahy liked this on Facebook.

    December 22, 2012
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    December 22, 2012
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    December 22, 2012
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    December 22, 2012
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    December 22, 2012
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    December 22, 2012

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