ivr open source

We recently added a bunch of generic IVR audio prompts to the apps and flow builder. These are generic, and do not have any reference to a company name, but are very useful to inform your customers about simple things like “Please wait while we connect your call”, “Please leave a message”, etc. We also blogged about IVR prompts recently

Today, we’re open-sourcing them under a MIT license. All the voice over credits go to Laxmi Kakade, voice over artiste . Open sourcing this is possible because Laxmi graciously agreed to let her voice be distributed for everyone to use. Thanks Laxmi!

The following are the audio files available for everyone to use:

Name of audio
What it says
Closed HoursSorry. We are closed right now. Please call us back later.
Thank you for staying on holdThank you for staying on hold. We will answer your call, Shortly.
Leave a voice messageThank you for calling. Please leave us a voice message after the beep.
All representatives busySorry. All our representatives are busy. Please call us back later.
Recorded for training purposesThis call maybe recorded for internal training purposes.
Invalid optionSorry. You have entered an invalid option. Please call back again.
All agents busy, please waitAll our agents are busy right now. Please wait while we transfer your call to the next available agent
Thanks for Calling. Please waitThank you for calling us. Please wait while we connect your call.

You can find it on our github repository. Download IVR prompt library from Exotel

source of the icon in the header image

AUTHOR: Kailash Chandrasekaran
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