To use Exotel, you need to forward your customer facing number to an Exophone.
Issues with call forwarding across operators
We have a partnership with Reliance and all of our infrastructure runs on them. Our Exophones are powered by Reliance.
When you forward calls from a non-reliance number to a reliance number a couple of glitches can happen:
- The forwarding may not work
- If the forwarding works, your callers might hear a message that says “Your call is being forwarded to another number.” And this message plays out in 3 languages before the call can get forwarded.
- You will spend a lot of money on call forwarding charges that will make the entire exercise very expensive for you.
Therefore, it is easier for you to port your customer facing number to Reliance before setting up Exotel.
How to setup call forwarding
Here’s a video that explains the call forwarding process -
Point to note
You need to use your reliance mobile number at least once every 15 days to keep the number alive. That is, you need to make a call directly from the sim card. This is a mandatory requirement from Reliance and non-compliance will result in barring the number.