To safeguard your business against the TRAI 13th amendment , we suggest that you do not use your Exophone number directly on any of your business’ collateral and own your customer facing business number.
To use Exotel, you need to forward your customer facing number to an Exophone.MNP your customer facing number Issues with call forwarding across operators

We have a partnership with Reliance and all of our infrastructure runs on them. Our Exophones are powered by Reliance.

When you forward calls from a non-reliance number to a reliance number a couple of glitches can happen:

  1. The forwarding may not work
  2. If the forwarding works, your callers might hear a message that says “Your call is being forwarded to another number.” And this message plays out in 3 languages before the call can get forwarded.
  3. You will spend a lot of money on call forwarding charges that will make the entire exercise very expensive for you.

Therefore, it is easier for you to port your customer facing number to Reliance before setting up Exotel.


                                                  REQUEST A DEMO

Suggested Read: Increase Your Business Efficiency Using Virtual Phone Number in India


How to setup call forwarding

Here’s a video that explains the call forwarding process –

Point to note

You need to use your reliance mobile number at least once every 15 days to keep the number alive. That is, you need to make a call directly from the sim card. This is a mandatory requirement from Reliance and non-compliance will result in barring the number.

Further Reading:
Does a Business in India really need a Virtual Number ?


Call Center EBook

AUTHOR: Ruchir Kanakia
  • RT @Exotel: Guide to Mobile Number Portability & Ownership Transfer The fastest way to MNP in India for business & individuals http…

    May 6, 2013
  • RT @Exotel: Guide to Mobile Number Portability & Ownership Transfer The fastest way to MNP in India for business & individuals http…

    May 6, 2013
  • RT @Exotel: Guide to Mobile Number Portability & Ownership Transfer The fastest way to MNP in India for business & individuals http…

    May 6, 2013
  • hey @adityamishra – , let us know if you want a mention at end of this blog post? cc @ruchir_89

    June 28, 2013
  • CodeDesigner

    Can I port my Kerala number to Karnataka SIM ?

    September 1, 2013
    • arvi

      Primarly not possible !!!!

      But logically yes
      U have to first change your telecom circle from kerala to karnataka in same nework than use portability service to move to any network.
      Recomended in cases where the same number is crucial for someone since transfer of telecom Circles leads to some charges around 250 presently…

      October 2, 2013
    • Hare Murare

      In a single word – NO. As there’s no inter-circle MNP till date. It’s from my experience — even for the same provider.

      I do not know how Arvi says yes.

      October 5, 2013
  • chaitanya

    thanx 4 the info

    September 30, 2013

    Reliance Network is going poor day to day. I will go for AirTel

    October 13, 2013
  • arunjava

    thanx for the info buddie 🙂

    October 21, 2013
  • AnonymousCoward

    What happens to the balance talktime for a prepaid number when ported from one operator to another?

    November 1, 2013
    • Gulshan Mirchandani


      December 7, 2013
  • keerthana

    is it possible to port back to aircel if i hav already ported it from aircel to relaince

    November 29, 2013
    • kavi

      yes u can…but u hv to wait for 3 months for it..

      December 9, 2013
  • Gulshan Mirchandani

    after 3 months

    December 7, 2013
  • Rathinam

    Hi, I have been using a sim card which was in my friends name. I have been struggling to change the ownership from my friend’s name to my name. After reading this article I changed my simcard from my friend’s name to my name by porting from bsnl to vodafone. Thanks to the author for this good article.

    December 11, 2013
  • Fateh Bajwa

    How long does it take to get reply from 1901 with the UPC ?

    January 3, 2014
  • Ravi

    I m using postpaid vodafone and want to port in idea. FIrst i want to transfer my vodafone postpaid to prepaid and then port in idea. so is there any policy that, after transferring post to pre u should use vodafone for at least 3 or 6 months and then only i can port in any other network? or can i port it quickly into idea?
    Thanks in advance.

    January 8, 2014
    • Sukh

      Yes, you’ll have to stick with your current operator for 3 months after post to pre conversion.

      January 15, 2014
  • r8 now i have ‘virgin mob’ numbr CDMA and hence we are jst unable to recharg the numbr which means we dont have balance in that numbr , so may i knw is the msg 1900 free,and is MNP is possible for CDMA ? Thanx in advance

    January 17, 2014
  • sandeep kumar yadav

    I have a mahsrastra bsnl no can I changed this no in haryana bsnl. Please suggest me as soon as possible. Thanks

    January 20, 2014
  • darsh

    I want portibility in idea postpaid to bsnl prepaid so how do give me some information

    February 10, 2014
  • Thank you so much for sharing your experience. I have recently applied for portability for my prepaid number and found this information very interesting and helpful. Thanks!

    February 11, 2014
  • sachin


    February 27, 2014
  • yogesh saini

    I have used to your experience as send to sms 1900 with port(number) many time till now I didn’t get unique portable code can u tell me other way to get exactly process nd that would be so nice if u appreciate me thanks for ur experience

    March 28, 2014
  • sam

    I want portibility in Virgin CDMA to Airtel GSMA. is it possible..pls reply..

    April 30, 2014
    • Gayatri Krishnamoorthy

      Hi Sam,

      You will need to check with your service provider about that.

      May 1, 2014
  • suresh sahu

    Can I port my vodafone prepaid no. which was migrates from vodafone postpaid at 01 month ago.postpaid 7 months

    May 7, 2014
  • pooja Vora

    I want to do portable from Airtel to Vodafone.

    May 9, 2014
  • hemonth

    now is there any possibility of portability from one circle to other circle?

    May 26, 2014
  • hemonth

    Can I port my Kerala number to Andhra SIM ?

    May 26, 2014
  • izaigong

    What if I want to deactivate the mnp process then what do I need to do?

    November 1, 2014
    • Gayatri Krishnamoorthy

      You will need to speak to your operator.

      November 17, 2014

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