We last month had revamped and improved our Reporting & Analytics functions in Exotel, but are always continuously listening to customers and solving problems for them:
The recent introduction is adding Geography based tracking of a phone number in your Call & SMS Reports.
What does this mean?
– You can now get the State to which a particular phone number belongs to
– This applies to both Land-line & Mobile Numbers
– Download Reports from the Reports & Analytics Tab and see the extra columns for Geo-tracking
Why is this cool?
– Most of our customers are pan-India serving companies & businesses and it is important for them to know from “Where” there customers are calling as well. Focus on Sales/Support and Regional languages optimization can be increased also.
In-fact – let us know how this helps and if you have any suggestions.