phone-number-masking

The need for increased customer privacy has been a topic of constant debate. Most online transactions need you to give a phone number. But how does the customer know their number is in safe hands? Receiving calls from people we haven't given our numbers to is something we experience every day. Sometimes, these spam calls become a lot more than just that. While spam is irritating, lack of security leads to bigger things. So, here's the scenario: You need to talk to your customers, your third party agents, delivery personnel, drivers need to talk to your customers too. But how can...

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What Digital India Can Mean For Cloud TelephonyDigital India - Indian Prime Minister Narendra Modi’s pet project that launched last year is a massively ambitious project. With spend estimates of more than $17 Billion USD over the next three to five years, it aspires to transform India with cutting-edge digital infrastructure. The project aims at increasing mobile connectivity and high-speed internet penetration across the country. One major area of focus is to make government services and essential services like healthcare easily accessible electronically.What does Digital India Mean for Cloud Telephony?With improving Internet infrastructure, cloud telephony is already growing...

mandatory phone number

Internet adoption is exploding in India. According to an IAMAI report, while it took more than a decade for the Internet user base to increase from 10 million to 100 million, and three years to cross the 200 million mark, it took only a year for the user base to swell to 300 million from 200 million.Another report from Google forecasts that non-cash transactions will exceed cash transactions in the Indian economy by 2023.Given such massive shift in consumer behavior, the Ministry of Corporate Affairs has now made changes to The Companies Act 2013 to protect the interests of the...

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A few days ago, there was yet another article about a delivery boy harassing a girl. This time, he decided to circulate her number on a WhatsApp group as a sex worker. A while ago, it was another woman who left the city not able to withstand harassment from another delivery boy. When that fleeting moment’s shudder passes, we forget about it, and the incident becomes old news. There are a two main reasons why this is happening today more than ever.Phone number is the new email addressA big part of our lives have moved online. Our daily life involves a...

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The e-commerce industry is growing at a rapid pace in India. According to a Morgan Stanley report, Indian e-commerce industry has grown 68% in the last 3 years, and this is expected to improve over the next 3 years as well.For the e-commerce industry to grow at this pace, they will need to be backed by strong logistics partners right from the warehousing to delivery to return management. Since the logistics players are the face of the e-commerce companies for the customers, this relationship becomes extremely critical.Most large e-commerce companies have set out to build a fleet to solve their...

marketing-man-person-communication

“I don’t need a hard disk in my computer if I can get to the server faster… carrying around these non-connected computers is byzantine by comparison.” – Steve Jobs Cloud technology has been a godsend to businesses in ways more than one. With its distinct business advantages, cloud telephony has forever changed how we view business efficiency. Some critical advantages are low costs, convenient usage plans, lack of need for extensive in-house IT staff teams, better business outcomes and flexibility in scaling up or ramping down capacity.One advantage that is generally not much talked about is the extent to which your...

phone support

“Business calls are dead ”, I’ve heard the phrase a million times, still today over 77 billion calls are made to B2B and B2C businesses regarding support, sales, inquiries and more. An article on Vanity Fair emphasizes this, but I disagree, at least when it comes to implementing phone calls in a customer's life cycle. With data driven communication channels like text messaging and chat applications, one would argue calls are not needed anymore. But, even today phone calls are as important as they were in the past, and maybe even more. According to a recent survey by Invoca, phone calls increases...

cloud_telephony_for_ngo

NGOs’ - a concept written about so often and yet very few really see them as they are. You’ll find millions of blogs, articles, facts & figures about them. It’ll tell you about all the good they do. Some may even misconstrue their acts of goodness. But, while we are shown this one aspect, we are simultaneously kept in the dark about another. The challenges they face. They are undoubtedly reaching hitherto underserved markets but not without challenges of their own.So the real question here is, can cloud telephony really help NGOs’ with some of the challenges they face? You’ll...

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If you are a startup that is trying to set up a telecommunication infrastructure for customer support, sales or general customer interactions, it will always take a certain amount of time and monetary investment to set one up the traditional way. If you set up an EPABX system, as your startup grows, it will require more time and monetary investment. You will be expanding and scaling your infrastructure time and again.Managing a telephonic system  within your startup will become a chore in itself. It will add unnecessary responsibilities on your shoulders. You will have to hire new employees or probably...

cloud telephony trends

If you have been ignoring cloud telephony for your business, you can’t do it for much longer.There’s a story I never tire of recounting. I must have told it to a few hundred people so far with the same enthusiasm and the same sense of wonder because it’s the story that changed my life. It’s the story that helped me find my calling.I was running my first venture, a medium-agnostic, C2C marketplace called Roopit that allowed buyers and sellers to connect. It seems like a no-brainer now. But in 2010, it was hard to find used goods online without jumping...