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What Digital India Can Mean For Cloud TelephonyDigital India - Indian Prime Minister Narendra Modi’s pet project that launched last year is a massively ambitious project. With spend estimates of more than $17 Billion USD over the next three to five years, it aspires to transform India with cutting-edge digital infrastructure. The project aims at increasing mobile connectivity and high-speed internet penetration across the country. One major area of focus is to make government services and essential services like healthcare easily accessible electronically.What does Digital India Mean for Cloud Telephony?With improving Internet infrastructure, cloud telephony is already growing...

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Take a minute with me here. What is the word or phrase that pops into your head when I say the word balance. Chances are you associated it with the now ubiquitous phrase: work-life balance. This phrase has attained universal relevance. There is no business magazine or publication that has not made this their cover story, no conference worth its salt that does not touch upon this topic, no productivity expert that leaves this term alone, no app that does not claim to help you achieve this in some way, no successful person that hasn’t talked about how they achieve it. Even...

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Harbouring an idea in your head is one thing. Taking the leap of faith to execute, nurture and grow the idea is an entirely different ball game. It calls for a tribe of people that we call Entrepreneurs. Fortunately, this breed is on the rise. They make this game look deceptively simple. Apart from the fact that you have to face a fair amount of social ire and family grumpiness, launching your own business and getting it off the ground comes with its unique set of challenges, the foremost of which is the problem of “scarce resources”. Your money tree will take months,...

product manager

How many times have we seen this? A product with great design, clean lines, super finish – we are almost compelled to try it. But, no sooner have we tried it than we know the product falls flat on its face. How? Why?Somewhere along the way, the product team seems to have lost sight of the vision that the product needs to be used by the target audience- and used with ease. Recently, HelpScout released an article suggesting that the role of a product manager might be a superfluous one – even something that could be detrimental to the quality of...

cloud telephony trends

If you have been ignoring cloud telephony for your business, you can’t do it for much longer.There’s a story I never tire of recounting. I must have told it to a few hundred people so far with the same enthusiasm and the same sense of wonder because it’s the story that changed my life. It’s the story that helped me find my calling.I was running my first venture, a medium-agnostic, C2C marketplace called Roopit that allowed buyers and sellers to connect. It seems like a no-brainer now. But in 2010, it was hard to find used goods online without jumping...

Welcome to Getafix

We have a proud announcement we're excited to share with you. We have a new office!The citizens of the Gaulish Village have now moved to Getafix. In case you haven't met Getafix yet, here he is, the wise old man.Move to this new space has been very exciting. We have come such a long way in the last 4 years. From a tiny team in a 3 bedroom home office, we are now over 50 folks in a super cool office space spread across 3 floors. Our aim to outgrow this place before this year ends.If you're awesome like we...

freshdesk-blog

Sync your phone system and ticketing software & CRM — Exotel Click2Call Chrome ExtensionWe use Exotel (the product) at Exotel (the company) for all of our customer communication. We are big believers in eating our own dog food. This is, in fact, the best way for us to stay on top of our product. When we use Exotel everyday for communication with our customers we discover ways in which we can make product better. And I don’t think we would have ever come up with these integrations otherwise.We primarily use 2 tools to manage our business — our CRM & helpdesk software. Shuffling between...

never-miss-customer-call-blog

Integrate Exotel with your Helpdesk Software to Never Miss a Customer CallEvery business that works with Exotel, irrespective of the size or nature of their business, wants to ensure one thing - never miss a customer call.It doesn't matter if that call you missed is from a potential client or an existing one. For a potential client, your competitor is just as enticing as you are. For an existing one, it's a missed opportunity to be there for your customer at the first instance. Not missing a customer call is the absolute basic thing to keep in mind while setting...

alone-time-blog

I was sitting alone at home one day with nothing particular to do. Many clashing thoughts in my mind started to slowly calm down and I reached a moment when I was finished analyzing thoughts that were bothering me or needing my attention (at least at that moment). At that bliss, my senses were in full control and I was able to observe the faintest sounds and the lightest movements. I felt rejuvenated and excited. I then wondered, as a society, Do we give importance to "Alone time"? I defined Alone time as: When you don't have anyone around for companionship and have...