phone-number-masking

The need for increased customer privacy has been a topic of constant debate. Most online transactions need you to give a phone number. But how does the customer know their number is in safe hands? Receiving calls from people we haven't given our numbers to is something we experience every day. Sometimes, these spam calls become a lot more than just that. While spam is irritating, lack of security leads to bigger things. So, here's the scenario: You need to talk to your customers, your third party agents, delivery personnel, drivers need to talk to your customers too. But how can...

terracetalks

Terrace talks for us, has always been about learning something new & interesting. We’ve had people from all walks of life, giving us the opportunity to listen to their wonderful experiences. At last week’s Terrace Talks, Sabbah Haji too brought us a very enterprising story. Within the hour that she spent with us, she took us through the journey of Haji Public School - where it was and where it stands today.Sabbah Haji grew up in Bangalore. Visiting Kashmir often during her summer break, Sabbah realized how different the quality of education there was from the education she had received....

terracetalks

Rohini Mohan, a sensational journalist of her own accord, was here last Friday for terrace talks. Up until now, terrace talks for us has been something we relate to our work in one way or another. However, this time, we chose something different. Rohini spoke to us about her journey so far and her muses. As she spoke, she made us realize why we should give a damn about someone else’s life.As a student, journalism wasn’t exactly the first thing on Rohini’s mind. She pursued a degree in business and soon realized that writing the CAT exams just wasn’t for...

social media for b2b

If social media marketing were to be Cinderella, who would be the cruel stepmother? Most of the B2B organizations out there today. Unfortunate, but true. Why you ask? Well, social media management is usually the first thing to be handed off to an unsuspecting intern and given very little attention by organizations. This ‘step motherly’ treatment that social media receives can largely be attributed to the fact that for B2B firms, it is not considered to be a source of revenue. But what if we told you otherwise?With competition at its peak, marketers now have a challenging task at hand. The...

24x7 support

At Exotel, customer support is at the core of what we do. What started out as a 4 member team and a few customers is now a full-fledged team with over a 1000 customers. So naturally, a great customer support team is what floats our boat. In light of this, we’re happy to let you know that our customer support team is going to solve your problems round the clock starting tonight! With our ninjas’ now solving problems 24/7, our customer support team is only getting more efficient! We can now give you your first response, even in the wee...

cloud_telephony_for_ngo

NGOs’ - a concept written about so often and yet very few really see them as they are. You’ll find millions of blogs, articles, facts & figures about them. It’ll tell you about all the good they do. Some may even misconstrue their acts of goodness. But, while we are shown this one aspect, we are simultaneously kept in the dark about another. The challenges they face. They are undoubtedly reaching hitherto underserved markets but not without challenges of their own.So the real question here is, can cloud telephony really help NGOs’ with some of the challenges they face? You’ll...

TerraceTalks

Last week’s terrace talk with Aruna Ganesh was nothing short of captivating. From achieving accolades in branding to her successful transition into the theatre world, the whole talk was thoroughly engaging.Aruna(@arunaganeshram) is a performance director, deviser, designer and founder of Visual Respiration. After successfully establishing herself in the field of marketing, Aruna decided to plunge into the world of theatre. It was only then that Visual Respiration was born.Visual Respiration is a theatre group that focuses on a form called immersive theatre. They focus on designing performances that engage the audience using all their sensory organs. Aruna’s theatrical performances seek...

reliable support

You want to start your own firm, you do everything you can to make sure your product is worth selling, your office is up and running, your teams - sales, finance, HR, business development and marketing - are ready to kickstart the process and still, there is something that fails to make this journey easy. You ponder over it endlessly but you just can’t seem to figure out what's wrong. You realize your employees are pretty much doing everything they can to help your customers with their problems but there is still a huge backlog of customer queries. You then...