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Introducing Analytics in Your Exotel Admin Dashboard

 

Analytics-in-Exotel

You can now track via visual analytics on how your team is performing by checking:

– Variation of calls being received/missed

– Which agent is doing more calls than others (who is over loaded and needs support)

– Which group is getting most bombarded by your customers

– Average call duration of calls attended by each of your team member

All this is available in Analytics for the last 30 days of usage

Reporting also has had improvements:

Apart from using our API’s to pull out any reports you wish to for real time, you can now have more data from the Excel sheets you can download at any point of time.

– Caller Number, Time of call, duration of call, Type of call, Billing, Recording URL were already there

Now we have introduced:

– Group wise calling data

– Name of caller since it is integrated with your Address Book (click here to know more )

– Name of agent who received the call

Download this for both Call & SMS reports and know the last reports downloaded by you as well! Just goto – My Account > Reports and the magic awaits.

AUTHOR: Vijay Sharma

Vijay Sharma, Co-founder at Exotel, is known for his extremely driven, straightforward and tactful nature. A hustler at heart and an excellent recruiter by profession, Vijay is the perfect blend of hard work and fun.

25 Comments
  • Balachandra Maddina

    Balachandra Maddina liked this on Facebook.

    January 7, 2013
  • Balachandra Maddina

    Balachandra Maddina liked this on Facebook.

    January 7, 2013
  • Shubham Khanna

    Shubham Khanna liked this on Facebook.

    January 7, 2013
  • Shubham Khanna

    Shubham Khanna liked this on Facebook.

    January 7, 2013
  • RT @Exotel: Analytics & Reporting of Calls & SMS : Introducing Analytics in Your Exotel Admin Dashboard http://t.co/TPcefHoi

    January 7, 2013
  • RT @Exotel: Analytics & Reporting of Calls & SMS : Introducing Analytics in Your Exotel Admin Dashboard http://t.co/TPcefHoi

    January 7, 2013
  • Nijanthan Hariharan liked this on Facebook.

    January 7, 2013
  • Kailash Chandrasekaran liked this on Facebook.

    January 7, 2013
  • Nijanthan Hariharan liked this on Facebook.

    January 7, 2013
  • Kailash Chandrasekaran liked this on Facebook.

    January 7, 2013
  • Sujata Sharma

    Sujata Sharma liked this on Facebook.

    January 7, 2013
  • Sujata Sharma

    Sujata Sharma liked this on Facebook.

    January 7, 2013
  • RT @Exotel: Analytics & Reporting of Calls & SMS : Introducing Analytics in Your Exotel Admin Dashboard http://t.co/TPcefHoi

    January 7, 2013
  • RT @Exotel: Analytics & Reporting of Calls & SMS : Introducing Analytics in Your Exotel Admin Dashboard http://t.co/TPcefHoi

    January 7, 2013
  • Kanika Verma liked this on Facebook.

    January 7, 2013
  • Kanika Verma liked this on Facebook.

    January 7, 2013
  • This is super cool, gives a whole picture in a view 🙂

    January 11, 2013
  • This is super cool, gives a whole picture in a view 🙂

    January 11, 2013
    • Vijay Sharma

      Glad you like it Sandeep!

      January 13, 2013
  • Shivakumar Ganesan liked this on Facebook.

    January 31, 2013
  • Argha Chakraborty

    Argha Chakraborty liked this on Facebook.

    January 31, 2013
  • Shivakumar Ganesan liked this on Facebook.

    January 31, 2013
  • Argha Chakraborty

    Argha Chakraborty liked this on Facebook.

    January 31, 2013

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