IVR Call Blasts – Shoutout App

What is a bulk voice call service or an Automated IVRS service?

When you want to convey a message to a large number people, you can do this using voice calls. You can record the message you’d like to convey and send it to your customers using an IVR.

This service is referred to by many names including bulk calls, bulk voice campaigns, automated IVR calls, voice message blast, voice over SMS, etc.

There is a very simple to configure app available on Exotel that allows you to do this. It is called the “Shoutout App.”

You can record a message, upload a list of phone, set the time at which you’d like the calls to go out and hit send. That’s it!

You can record a message, upload a list of phone, set the time at which you’d like the calls to go out and hit send. That’s it!

How does this service work?

Shoutout app

All you need to do is to record the message you’d like to convey and upload a list of phone numbers that you would like to send this to and configure the app. You’re then, good to go.

How can I use this for my business?

While bulk voice calls sound spammy, they are an excellent way to broadcast messages. Some of the ways in which businesses have used this in the past include:

1. Reminder services – for medicines, appointments, tasks, deadlines, payments etc.
2. RSVP confirmations – for events
3. Garnering support – for marketing campaigns, NGOs, election campaigns, etc.
4. Advertising – for brands, marketing campaigns

Why use Exotel

You can schedule a campaign like this for even a large number of customers without having to worry about:

– Channel capacity
– Infrastructure
– System bandwidth

Another big advantage is that you can only schedule a campaign like this for your customers or for people who’ve given you explicit permission to get in touch with them. You can not target mobile numbers listed as DND. We say this is an advantage because this is the best way for you to avoid any TRAI guidelines violation.

Some things to keep in mind:

Keep the message short: no one likes to listen to a recorded voice endlessly. Keep it short. Our recommendation is that you keep in shorter than 30 seconds.

Make your message clear: the voice needs to be clear about what you’re trying to say.

Include a call to action: make sure your customers know what to do at the end of the automated call.

Call at a decent hour: Make sure your calls go out a time that won’t inconvenience your customers. Afternoons or early evenings usually work the best.

Use IVR call blasts for your business. Get an Exotel trial account today