A Number for Your Business without the mess
Manage all your business calls and messages over one number.
Straight from the cloud
Exotel is a cloud solution. That means you don’t need a server, EPABX, PRI line, wires, electrician or UPS. You don’t have to pay Annual maintenance contracts, service charges or setup fees. You could be up & running in less than 20 minutes from now.
Never lose a customer call. From anywhere.
Exotel helps you receive customer calls and messages on any phone of your choosing. You can configure Exotel to pick up your calls and take a message for you during your silent hours. And all of these are captured and available at your fingertips so you can hear the calls, get back to your customers, and never lose out on any business. Each call and message is logged, recorded and the intimation sent to you. You can even respond to a customer SMS by merely replying to the email!
Focus on your business. Not on the call center.
With Exotel, you’re freed of call center or even front desk headaches. Exotel helps you receive customer calls and messages on any number of phones you like to, and in any order. You can easily add and remove numbers who’re available to take calls and interact with customers at any time, and of course, none of these people have to be dedicated to only taking calls full time.
Customize. Its almost like a website over the phone!
You can customize the call flow, including options for automated greetings, setting up your own IVRS, being able to take the call on a certain set of numbers in a given order, sending automated responses back to the user over SMS, delivering content to the user and even letting the customer make payments over the phone.
This makes Exotel a powerful, programmable telephony system for your entire business.
Analyze. Detailed reports at your fingertips!
What time are your customers calling in? How long to they call? What are the calls about? Is there a correlation with campaigns? Are there more messages than calls? What options and services interest them more? A near-real-time reporting interface gives you all the insights.
