If you are a business owner or an Entrepreneur, the one thing you need to constantly do is Measure & Improve upon existing business practices. In a heavy phone centric country where JustDial and others invite more people to call on a phone number, your support & sales team is also on the phone and measuring that becomes a problem.
Quantitatively you may use sales & support CRM to measure how your team is performing but what about Qualitatively? Call Recordings are an unbelievable way to keep more than 2 eye’s and 2 ear’s on your team and how they interact with your customers. Using Exotel you can now track every call conversation between your team and your customer.
Reasons to have Call Recording in your business in India:
1. In India major business happens over a telephone
2. A great check on your team’s work
3. Training & Internal Quality Standards
4. Re-check conversations with customers to get the exact informaion.
There are some great ways some of our existing customers have used Call Recording in their business operations. Take a look at some case studies here