In this world of Data driven decisions, it is imperative you have a total hands on all the data that you can measure and collate. Many companies collect data on survey, support, sales life cycle and then iterate and improve and use that data to coin out patterns.
The same should apply to your call data records, and Exotel gives you this opportunity to have all the relevant details of the conversations that occur over Voice & SMS using this Hosted EPABX solution.With Call Data Records you should and can:
1. Measure how many calls are being received and made for your company – Daily/Monthly.
2. Analyze each individuals and teams performance.
3. Spot trends on how many callers/team-mates do you really need to hire.
4. Understand patterns of what time you receive most of your calls & optimize.