As a person leading a team or running a business you need to be on top of the business activities in a daily manner. The advantage of a Cloud Telephony solution like Exotel is that you can now bring in the power of the Internet with your telephony system and be able to collect, measure and analyze data all in a digital easy-to-consume format.
Exotel provides such Analytics with details to: 1. How many calls are being received/made in a months time
2. Average duration of the calls
3. How many calls are missed, goto voice-mail, are received etc.
4. Which agent is receiving how many calls & avg. duration of conversation
You can take a look at some of our customers' experience with our Analytics at our case-studies page