Features in Exotel:
IVR helps you direct & re-route calls between teams/departments by asking the customer to choose the option. Calls can route to geographically different locations and helps you/your team be mobile. Learn more about IVR
Call your customers and vendors by making outbound calls through Exotel. Your personal number remains personal, and yet, anytime a customer calls you back, you will able to pick it up. Calls are recorded and viewable on a unified dashboard. Learn more about outbound calls
Call Analytics Analyse your business conversations and be on top of your business and understand your customers.
Reporting is a major functionality for building a smarter business. Pull out all the key metrics, data of callers, time, type of call and date and optimize your teams efforts + understand your customers behavior. Learn more about Call Data
Get a stable conferencing solution to help manage conference calls. And you know what is amazing? That you can schedule multiple conferences on the same number. Learn more
Plug in our data into your CRM and make for an enriching experience at your end. Imagine all call logs of your customer, data on voice & SMS integrated with your ticketing platform, or support application/sales CRM. Our API allow you to do this and more. Learn more about API's of Exotel and how our customers are using it
Predictive Dialer or Outbound Dialer
Predictive Dialer is a life and time saver for companies who make lots of outbound calls to their customers, this feature allows you to upload a list and let them system automatically call the customers 1 by 1 and your agents can speak to them on the go once the he/she is ready. Read more about it here.
Never Miss Any Calls
Be connected to your business phone system at