Features in Exotel:
IVR
IVR helps you direct & re-route calls between teams/departments by asking the customer to choose the option. Calls can route to geographically different locations and helps you/your team be mobile. Learn more about IVR
Call Recording
Get to listen to all the recordings of a conversation via Exotel, and be on top of your business and understand your customers. Learn more about Call Recordings
Call Data Records
Reporting is a major functionality for building a smarter business. Pull out all the key metrics, data of callers, time, type of call and date and optimize your teams efforts + understand your customers behavior. Learn more about Call Data Records
Analytics & Reporting
Want to crunch some more numbers in a beautiful way? Sure, Exotel analytics will help you dissect what your teams are doing and help you spot trends within the daily operations. Learn more
Call Conferencing
Get a stable conferencing solution to help manage conference calls. And you know what is amazing? That you can schedule multiple conferences on the same number. Learn more
API Integration
Plug in our data into your CRM and make for an enriching experience at your end. Imagine all call logs of your customer, data on voice & SMS integrated with your ticketing platform, or support application/sales CRM. Our API allow you to do this and more. Learn more about API’s of Exotel and how our customers are using it
Inbound & Outbound SMS
We help you send Transactional SMS to your customers, also do Bulk uploading and Promotional SMS. On top of it, you could use our special Incoming SMS feature to get SMS into your system. Learn more about sending and receiving SMSes through Exotel
Virtual Phone Numbers
You can now own a Mobile Number, Land-line Number or a Toll Free Number and all of this will be virtual, no worry and hassle, all on the cloud and we help you manage it. Learn more about the types of virtual numbers offered by Exotel
Missed Call Marketing
With India leading the efforts to run more missed call campaigns, with Exotel you can start your campaign for generating leads or collecting a database of supporters for your cause/campaign with an easy SMS to any Virtual Phone Number. Learn more about how you can do missed call marketing with Exotel