Missing a call means missing a potential customer. If you miss a call, we send you an email and/or SMS notifications.
Have a professional message to greet your customers every time they call (We can even help you get the message recorded!). Have your customers choose who they would like to speak to. For example, your IVR can say, “Press 1 for sales, 2 for support” etc and route their calls to the relevant team with no manual intervention.
All your calls, both incoming and outgoing, are recorded and will be available inside your Exotel dashboard. Use these recordings to understand exactly how your business functions over your phone system. Especially for training, these recordings are invaluable.
Reporting is a major functionality for building a smarter business. We give you all the key metrics, data of callers, time, type of call and date and optimize your teams efforts and understand your customers behavior. For example, do you need to add more agents during peak hours to avoid missing calls? See what we mean?
Just the way Google Analytics tells you exactly what’s happening on your website, Exotel’s Call Analytics tells you what’s happening on your business phone system. You can analyse call patterns, agent productivity, team efficiency and a lot more.
Have intelligent call flows that will route calls to the right agents based on the logic you set. And building this call flow is as simple as dragging and dropping the right commands.
You can now access all your call data and call recordings of your customers directly in your CRM. Everytime you make a new call or send a new text, you can automatically update it in your CRM using our APIs.
Push your business phone’s data from Exotel to your CRM and make for an enriching experience at your end. Imagine all the call logs of your customers, data on voice & SMS are integrated with your ticketing platform or support application/sales CRM. Our APIs allow you to do this and more.
Exotel’s Chrome plugin allows you to make calls directly from your browser without having to copy phone numbers to your Exotel dashboard. Download the plugin, log into your Exotel account and you’re good to go. All the phone numbers on your browser transform into call-able links. Click on any phone number and Exotel will call that number!