Cabs4Hire - Cab/Taxi provider uses Exotel for a Hosted Call Center Solution
We spoke and met up with Vibhor Khandelwal (CEO & Founder) of Cabs4Hire , who have a really nice phone number 080-2222-4444, and they focus on providing cabs/taxi's to consumers and businesses. They have customers like MustSeeIndia, MakeMyTrip and more as well.
Team(s) impacted: Support, Operations.
Apps used: Happy Hours, Oak Tree .
3 Salient Points from the Video: 1. Easy to setup Call Center solution.
2. Call Data used to analyze peak times of call (evening's and morning's).
3. Call Recording to track how team is interacting with customers.
If you think, this could be important for your business too, feel free to try out Exotel in a trial for your company.