Travel & Transport
A lot of Indians love traveling and for that they typically have great companies focussing on solving problems such as where to travel, how to travel and providing packages for families, friends etc.
Most of the Indian consumers like to call and speak with their agencies/consultants, and especially when they are spending a lot of time and money to have a great time with their special one’s, it requires that companies provide great support and this happens over Voice/Calls & SMS.
Exotel fits in perfectly for a lot of such companies and these range from Tour Operators, Online Travel Portals, Taxi & Transport providing companies and more. Do see some of our customer success stories below:
Redbus helps travelers book bus tickets online, and they do roughly over 20,000+ tickets a day, and are scaling. They need to improve operations consistently to provide great customer support and hence are focussing on improving those aspects always.
Olacabs have a great mobile application which gives you real time tracking and booking opportunity on your android or iPhone and this is supported by our voice technology. Olacabs went ahead to use Exotel API, and read on why and how.
Sharedcab takes an advantage over it’s competitors by having low cost automation in their call center processes by utilizing Exotel.
Must See India provides information for over 1,000 destinations across India. In past 5 years, it has emerged as the No. 1 travel information portal in India, recognised by popular travel research website Tnooz and comScore. Winner of Manthan South Asia Excellence Awards 2011, it helps more than 5 million people every month plan their travel. Nasscom selected it among top 50 startups in India and Times Travel Honours recognised it as one of the top 5 travel booking websites in India.
Cabs4hire was founded in Dec 2010 with a vision of providing convenience to the customers in searching cabs for their travel. An online cab booking portal, Cabs4hire allows customers to compare the rates of cabs from various vendors at one platform
Autowale provides 24*7 auto-rickshaw services to end consumers in Pune & Bangalore, and manages to get safe travel with reliable drivers at normal RTA rates. Autowale has a call center in Pune, and uses Exotel to manage transferring all their Bangalore calls to the Pune team. This helps them maintain a single call center rather than multiple operational units.