Travel & Transport operating companies:
A lot of Indians love traveling and for that they typically have great companies focussing on solving problems such as where to travel, how to travel and providing packages for families, friends etc.
Most of the Indian consumers like to call and speak with their agencies/consultants, and especially when they are spending a lot of time and money to have a great time with their special one’s, it requires that companies provide great support and this happens over Voice/Calls & SMS.
Exotel fits in perfectly for a lot of such companies and these range from Tour Operators, Online Travel Portals, Taxi & Transport providing companies and more.
Do see some of our customer success stories below:
redBus uses Exotel to improve call center response time to customers over calls & voice.
Redbus helps travelers book bus tickets online, and they do roughly over 20,000+ tickets a day, and are scaling. They need to improve operations consistently to provide great customer support and hence are focussing on improving those aspects always.Read how their Chief Product Officer, Alok Goel explains the reasons behind also using a cloud telephony based solution along with a normal call center.
Must See Inda – Domestic Packages Company, Largest Travel Information Repository in India
Must See India provides information for over 1,000 destinations across India. In past 5 years, it has emerged as the No. 1 travel information portal in India, recognised by popular travel research website Tnooz and comScore. Winner of Manthan South Asia Excellence Awards 2011, it helps more than 5 million people every month plan their travel. Nasscom selected it among top 50 startups in India and Times Travel Honours recognised it as one of the top 5 travel booking websites in India. See how Must See India is using Exotel across multiple ways, and how they speak about how extensible the product is for the company.
Cabs4Hire – Cab/Taxi provider uses Exotel for a Hosted Call Center Solution
Cabs4hire was founded in Dec 2010 with a vision of providing convenience to the customers in searching cabs for their travel. An online cab booking portal, Cabs4hire allows customers to compare the rates of cabs from various vendors at one platform Check out the video of Cabs4Hire CEO speak about how they use Exotel for a hosted call center solution for their cabs/taxi business.
Autowale – Dial-a-rickshaw service based out of Pune & Bangalore and use Exotel to have 1 call center
Autowale provides 24*7 auto-rickshaw services to end consumers in Pune & Bangalore, and manages to get safe travel with reliable drivers at normal RTA rates. Autowale has a call center in Pune, and uses Exotel to manage transferring all their Bangalore calls to the Pune team. This helps them maintain a single call center rather than multiple operational units.See more below on their journey and how they utilize Exotel in a special way.