Case Studies

E-Commerce – Manage Calls, SMS, IVR on the Cloud

E-Commerce and Exotel a perfect match:

Exotel has found a great product-fit with a lot of young E-Commerce companies that have wanted to scale their operations in an effective manner. Many companies have scaled their Support & Operations using our Cloud Telephony platform.

We help E-Commerce companies remove any initial Capital Expenditure in expensive solutions like an EPABX, Lease-lines and operator interactions. Scaling based on usage and operations expense makes it easy for companies to grow at their own run rate.

Benefits of using Exotel in an E-Commerce scenario:
  1. Manage Incoming & Outgoing Calls.
  2. Professional IVR & Call Routing between teams.
  3. API Integration into CRM.
  4. Automatic COD verification via IVR/Missed Calls.
  5. SMS – Transactional & Promotional.
  6. Call Recording/Data & Analytics.

You can check out some successful case-studies of existing E-Commerce clients of Exotel.

If you’re looking for ideas on how best you can use Exotel for your Ecommerce Company, here’s a small guide that might help you explore the possibilities.

Zivame – India’s leading online retailer for Lingerie

Zivame is India’s largest online lingerie only store. Retailing premium and super-premium brands, Zivame provides a complete lingerie shopping solution. They pride themselves with a collection of lingerie suited to the needs of every Indian woman complete with world class styling.

Read more about how Zivame scaled their support using Exotel and solved their cash on delivery verification issues as well.

Groupon India – Big Daddy of Deals & E-Commerce

Groupon (formerly Crazeal) has one daily deal on the best things to do, see, eat, and buy across India. A part of GROUPON Inc. – the big daddy of deals on the internet – we are big on fun, but take our business very seriously at the same time.

See how Groupon India runs a Virtual Call Center solution and more using Exotel.

Urban Ladder has a Mobile Call Center with Exotel

Urban Ladder and their team wanted to build a different culture, and they did. Their call center team is not hooked by wires to the office, they make/take receive calls from mobile phones and they love it.

Read how Nandini and team are able to keep a very mobile call center team, working from home and managing the business phone smartly.

Printvenue optimizes human resources on Call Center with Exotel

Printvenue is one of Rocket Internet’s fastest growing E-Commerce companies in India, they sell items such as business cards, t-shirts, mugs, pens, stationery, calendars, personalized gifts, corporate gifts and more. Printvenue has scaled its support team using Exotel, and also optimized on how many resources to have utilizing call data and reporting + analytics.

Read how Printvenue optimized its call center operations resources (HR) by analyzing the data from call reports using Exotel.

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