E-Commerce – Manage Calls, SMS, IVR on the Cloud
Exotel has found a great product-fit with a lot of young E-Commerce companies that have wanted to scale their operations in an effective manner. Many companies have scaled their Support & Operations using our Cloud Telephony platform.
We help E-Commerce companies remove any initial Capital Expenditure in expensive solutions like an EPABX, Lease-lines and operator interactions. Scaling based on usage and operations expense makes it easy for companies to grow at their own run rate.
- Manage Incoming & Outgoing Calls.
- Professional IVR & Call Routing between teams.
- API Integration into CRM.
- Automatic COD verification via IVR/Missed Calls.
- SMS – Transactional & Promotional.
- Call Recording/Data & Analytics.
You can check out some successful case-studies of existing E-Commerce clients of Exotel.
If you’re looking for ideas on how best you can use Exotel for your Ecommerce Company, here’s a small guide that might help you explore the possibilities.